Mission/Purpose of the Job： -To ensure the satisfaction of Edwards Customers in China, by supporting product Installation Commissioning, troubleshooting, Preventive Maintenance & by providing efficient and professional onsite service capabilities. In addition to promote Edwards Field service by delivering a first class service to all customers. -The responsibility will be for support of Semi Conductor/FPD, Solar and on occasions General Vacuum Customers and OEMs in China, support all Edwards’s customers with high quality and efficient field service activities. -The position reports principally to the Team Leader, but with strong liaison to Key Account Managers as required. Main Responsibilities： -Fully comply with company SHEQ rule and procedure, attend safety training and safety meeting. -Focus on agreed customer regularly to build up strong relationships and demonstrate EDWARDS support , -Provide clear reports to local and overseas staff, to allow accurate assistance in resolving technical issues -Basic training for EDWARDS product and work BOP/SOP on site to new engineers and technicians, work with them under buddy system. -Implement recommended technical solutions to achieve desired improvements, thereby reducing commercial risks to EDWARDS . -Implement on duty service when off time and holidays according to team leader arrangement. -Cooperate with other department staff for fix on site issue. -Support team leader control and manage the site document and do properly update. Skills / Knowledge / Experience Education level: 02 -Mechanical or electromechanical engineering background, with formal qualifications to college degree level an advantage. 02Relevant Previous experience:02 -Background in General vacuum and scrubber equipment, Semiconductor equipment is an advantage. -Technical expertise, combining mechanical and electrical components. -Experience in a service position in an industrial and highly technical environment 02Knowledge areas/Skills:02 -Ability to read and use engineering drawings, and to sketch engineering requirements. -Practical in nature with good troubleshooting skills, able to appreciate application or product issues and their influences. Other requirements (e.g. Language skills; competencies; expected travel requirements): -Command of English, both written and oral. Good level of computer literacy. -Good Command of PowerPoint, Word, Excel and Outlook is essential.
