In This Role, Your Responsibilities Will Be:

* Collaborating with Customers, Emerson Engineer and Global Support Staff to tackle and diagnose software issues with the DeltaV suite of software applications.
* Providing remote diagnostics to investigate and replicate software application issues at client sites.
* Provide feedback to Technology regarding our end user requirements, based on the investigation of field issues.
* Travel to customer sites in China.
* Build Knowledge Base Article content to advise the field about Product Information.
* Become a domain expert on DeltaV software applications to influence future innovation of the suite of product offerings.
* Establish and maintain close consultative long-term relationships with key Emerson customers to assist with their DeltaV support needs.

Who You Are:

You gain insight into customer needs. You optimally communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You build collaboration allowing others across the organization to achieve shared objectives!


For This Role, You Will Need:

* Bachelor’s degree or equivalent experience, major in automatic control, electrical engineering or computer science
* Instrumentation and automatic control, 6 to 8 years work experience; working experience in Refining, Chemical, Life Sciences, Oil & Gas, Marine, and related industry is preferred

Preferred Qualifications That Set You Apart:

* Willing to travel
* Good Visual Basic programming and other scripting skills, and good in oral and written English
* DeltaV iFix/DeltaV Live skills and DeltaV Upgrade experience, fixing DeltaV Batch, DeltaV Historians, DeltaV Configuration Database, DeltaV Event Chronicle, OPC classic and OPC UA are preferred.
* Excellent Get Result, Self-motivation, Analyzes Issue, and Service Orientated

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.