1. Handle with all customer quality complaint, include confirmation, temporary solution of the complaint. Lead analysis of no-confirming from customer complaint, reply 8D and tracking problems. 负责所有客户质量投诉的处理，包含对客户投诉问题的确认、临时对策、主导对客户投诉不良的原因分析和对策实施、完成回复8D及问题跟踪确认等。
2. Handle with customer returned and claim. 负责对客户退货及索赔的处理。
3. System maintenance of customer complaint, returned and claim. 负责对客户投诉、退货及索赔的系统维护。
4. Monthly statistic and analysis of customer returned PPM. 月度统计及分析客户退货PPM
5. Cooperate with PQE to review production process quality.
协助过程质量工程师对生产过程质量的确认评审。
6. Cooperate with advanced quality planning to confirm the developing process quality.
协助前期质量工程师对开发过程质量的确认。
7. Cooperate with QSE to handle with customer on site audit. 协助质量体系工程师对应客户现场审核。
8. Regularly condact customer quality improvement project to continuously improve customer quality performance and customer satisfaction.定期组织质量改善活动，持续推进客户质量改善及客户满意
9. Fulfill other tasks arranged by superiors. 完成上级安排的其他事项
Qualification资质要求:
1. Bachelor degree. 本科学历。
2. Quality management experience of automobile trim components. 有汽车内饰零部件质量管理工作经验优先。
3. Above 3 years working experience as CQ engineer. 3年以上负责客户投诉质量工程师工作经验。
4. Well knowledge about TS system, 5 tools of quality management, and excellent ability to solve problems. 熟悉TS体系，五大工具、及优秀的问题解决能力。
5. Fluent in English. 英语流利。
6. Good team worker. 有团队意识。