Key Activities / Accountabilities
010202Exceeding Customer Expectation
010202Accessibility for customers
010202To make it easy for the customer to contact
010202To answer the telephone promptly as priority over all activities
010202To be punctual at work and minimize unplanned absence
010202To agree call back time with customer and call back on time
010202Satisfaction of customer needs and requirements
010202To provide information and advice on the best product/service to external customers
010202To use professional knowledge to offer appropriate advice to customers
010202To maximise opportunities to sell our services in every incoming call, concerning order booking and sales inquiry
010202To provide reports upon customers’ requests
010202Follow up service
010202To provide timely, accurate and complete information to our customers to ensure effective pick-up, transportation, invoicing and follow up of customer order
010202To explain the handling procedure clearly to the customers
010202To make sure the operations get the handling instruction from overseas
010202To make sure to have the selling rate from overseas for freight collect shipments and from sales for prepaid shipments
010202Creating Value for our Shareholder
010202Streamline the customer service procedure
010202Participate in market development
010202To coordinate with suppliers and Sales Department to keep our agents and consignees informed the shipment status
010202To keep good relationship with customers and satisfy their needs and requirements
010202To monitor shipments smoothly.
010202To provide precise information to customer as soon as possible
010202To provide schedule punctually
02
Requirement:
010202University education or equivalent
0102028-9 years of working experience in airfreight forwarding
0102 For Apple Business, Experience in apple export operation is preferred
010202Familiar with I/E process, shipping document and Inco-terms
010202Familiar with China Customs requirements
010202Preferably have knowledge on other countries’ Customs requirement
010202Multi modal knowledge and operational skills
010202Knowledge of customs tariffs and the customers organization and operations
010202Good communication skills both to co-workers and customers, suppliers, etc.
010202Financial awareness of the local and global economy and good financial management skills
010202Efficient use of time
010202Fluent in local language, as well as English(read, spoken and written), and other language helpful in daily business