Customer service desk
- Responsible for customer order handling Act as the primary point of contact for customers, addressing inquiries, concerns, and complaints promptly and professionally
- Collaborate with sales and technical teams to provide accurate and timely information to customers
- Collaborate with cross-functional teams to ensure timely and cost-effective delivery of products to customers

Supply Chain Management
- Based on raw material demand and inventory level , create purchase request and Purchase orders
- Monitor and manage raw material inventory levels to maintain optimal stock levels and minimize excess or obsolete inventory
- PO call off : Place PO to suppliers and follow up delivery plan , supplier invoice and payment afterwards, including domestic purchasing and import process

Transportation Planning and Optimization:
- Plan and coordinate the movement of finished goods and raw materials across various modes of transportation (road, rail, air, and sea)
- Monitor and track shipments, addressing any issues or delays proactively.
- Prepare and maintain accurate shipping documentation, including bills of lading, commercial invoices, and customs declarations.
- Coordinate with customs brokers and regulatory authorities to facilitate smooth cross-border shipments.

Requirements
- Colleague degree
- 2-3 years working experience in Customer service , supply chain management or sales support functions
- Fluent in English (spoken and written)