Duties & Responsibilities:
Specific duties including, but not restricted to:
? Follow up daily import and export air/sea freight shipments
? Track and trace shipments, feedback status internally and to customers
? Work closely with operations and oversea team to make sure all shipments go smoothly
? Develop and implement the SOP (Standard Operational Procedure)
? Give support and consultative advice to frontline managers for customer matters
? Set up guidelines and handling processes to reduce dispute and complaints


Skills & Educational Requirements:
? Degree holder with at least 3 years of experience in related industry
? Sound knowledge of inbound and outbound services
? Strong experience on customer services & satisfaction, loyalty & retention and customer data management
? Pleasant, creative, positive mindset and tactful communication & problem-solving skill
? High level of self-motivated and target-oriented mind
? Good command of spoken & written in both English and Chinese


Inter Relationships:
? Good communications with the team
? Good supervisory skill as being able to monitor and lead team members to achieve or even exceed both team and individual targets
? Good contact with all levels of personnel within the company

Working conditions:
Flexible hours required occasionally.

Needed attributes:
Able to work under pressure. Hard-working, punctual, organized, team play spirit, customer-orientated.