General Overview
Follow up on all new projects in line with the development of the group and company projects, ensuring the company's sales targets are met.
Job Responsibilities
1. Assist the manager in overseeing new projects in the project department, formulate the basic management system for the department's operation (project follow-up and service-related activities), and supervise the implementation of the subordinate staff.
2. Collaborate with the manager to execute the company's market operations and customer service work. Deeply understand the company's products and customer needs, provide customers with product introductions, demonstrations, and valuable advice based on their position, ensuring the company's products maintain a competitive edge in the market.
3. Assess the market and order situation, develop the most favorable quotations, and be responsible for reviewing and signing contract content.
4. Communicate market information to relevant departments (including design, project, quality inspection, shipping, production operation, and process) in a timely and accurate manner. Develop project implementation plans and supervise their execution to ensure accurate and timely delivery.
5. During product development or upgrades, provide clear instructions to subordinates on handling old parts, finished products, and semi-finished products in stock, and supervise the timely completion of documentation and notifications to all relevant departments.
6. Assist the manager in coordinating and managing pre-sales and post-sales cost estimation for projects, and complete performance data entry and reporting according to departmental requirements.
7. Maintain, strengthen, and enhance customer relationships to support the company in establishing a professional brand image; be responsible for creating customer files.
8. Address customer feedback, complaints, customer service issues, and abnormalities. Oversee after-sales tracking services, including regular satisfaction surveys, customer relationship maintenance, and timely feedback to the company for reference.
9. Supervise and improve the company's operation process, management system (SAP), cross-departmental process, as well as the implementation of work within the department, and address work-related obstacles to ensure the department's smooth operation.
10. Assist in arranging subordinates to register, distribute, and manage customer property.
Qualifications
Education: College degree or above in foreign trade, English-related majors; experienced candidates may not be limited by their majors.
Training: Training in management skills, logistics management, supply chain management, production management, marketing, contract law, and basic financial knowledge is preferred.
Work Experience: More than a decade of relevant work experience, with a minimum of five years in a similar position, as well as knowledge in the field of plastic and hardware molds, and expertise in product development.
Skills
1. Familiarity with domestic and international market development.
2. Knowledge of domestic and international trade laws and regulations.
3. Strong English listening, speaking, reading, and writing skills.
4. Robust communication, coordination, and responsiveness.
5. Ability to train and guide subordinates and facilitate cross-departmental improvement.
6. Proficient in digital technology.