About the Business / Function: Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free. About the Role: This role is in charge of making quotations, following up offers, daily operation works and completing assignment and reports to supervisor/operation manager. -Quotations – Work with sales team closely to make sure quotations to be done correctly and properly - Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return - Daily operation works – Ensure all daily operations to be done properly - Complete assignment and reports to supervisor/operation manager Key Responsibilities Quotations - Gather as much group information as possible (including flight details, group purpose and possible competitions - Review itinerary as well as requested service - Make proper quotation from system by following all the information and requests. - Prepare quote sheets as well as sales sheet - Get selling prices from sales team and then send offer letter to agent Daily operation works - New group bookings, including series and ad hoc - Push confirmation of services, including hotels and ground services - Deadline control - Revenue/budget control - Regular update of sign up pax - Communicate with agents, LPICs and HRD people whenever it needs - Cancel groups when required and follow up cancellation fee if any - Materialize groups when approved by agents and make sure all services to be confirmed properly by due time - Change services and follow up confirmation by due time - Finalize groups and send out final document to agents - Check BIS reports and create invoices -Trouble shooting while groups are in the trip - Join weekly operation team meeting for information sharing and case study Complete assignment and reports to supervisor/operation manager Internal Communication - Clear, open and effective communication with suppliers and Destination Management Office Operations - Collaboration with Sales teams - Price and condition negotiations with clients and suppliers Role Requirements TO SUCCEED IN THE ROLE, YOU SHOULD HAVE - Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients. - Take ownership of own area of responsibility. - Highly detail orientated, able to keep deadlines and work under pressure. - Team Player, must have good interpersonal and communication skills. - Flexible and Solution driven, adaptable in uncertain conditions. - Data-driven Revenue focused and driven to achieve targets. We Are Looking for a Person With: - 2~3 years working experience of operations - At least 1 year working experience in Travel industry, with Europe destinations groups travel operations experience is plus. - Experience of operating destination management would be advantage - Strong communication and presentation skills in English; What We Offer: - Opportunity to work in an international environment - Diverse & Inclusive culture - Learning and training opportunities for growth - Dedicated Employee Engagement Activities - Flexible & Remote Working