Duties & Responsibilities：
● Responds to customer calls; analyzes, and troubleshoots Excimer laser system problems via telephone or at customer site
● Performs system installation, repair, upgrades and preventive maintenance on installed systems
● Travel as required for the purpose of performing service activities at customer sites
● Prepare updates and maintain accurate logs, equipment performance data, service records, parts usage documentation and diagnostic logs
● Serve as a point of contact between customers and factory support team; communicate customer requirements, system performance, and reliability issues
● Help the service administrator to maintain clear CRM records and record of parts inventory
● Ensure local stock is kept up-to-date and coordinate shipment of tools and parts

Qualification & Requirements：
● Bachelor or higher in Lasers, Electro-optics, Mechanical or EE Engineering
● Prior experience servicing Capital Equipment or Excimer lasers in an industrial environment is advantageous
● Self-driven, able to work independently, and also as part of a team on 24/7 standby
● Good communication skills in both spoken and written English
● Available for travel to Other cities and Countries for training and service support
● Comfortable donning cleanroom suits and be physically fit and able to lift objects up to 20kg