Key Responsibilities:

- Guide parents and students through the admissions process, making the
experience positive, straightforward and engaging throughout.
- Ensure timely communication, responding to all parent contact within 24
hours during the working week.
- Ensure high quality communication: written and verbal language, structure
and consistent attention to detail.
- Ensure that each family experiences key ‘magic moments’ throughout their
journey, from enquiry to enrolment / induction, that are customised to their
circumstances and memorable.
- Build an understanding of each family’s needs and interests throughout the
Parent Experience Journey.
- Get to know families through great questions and active listening.
- Always be curious - identify what each parent and student needs – then
personalise and tailor your offer accordingly.
- Support the Marketing team through attendance at school admissions events.
- Drive conversion at each stage of the pipeline by maintaining a focus on
‘closing’ towards the next step.
- Deal with new enquiries effectively and convert the enquiry to a visit to
the school.
- Run the Parent Information Sessions for groups of parents interested in
finding out more about the school.
- Organise and run (in collaboration with the school ols’ Marketing Team) the
Open Day event son campus.
- Facilitate the application and assessment process in a straightforward and
efficient way to convert families to enrolment.
- Support families in their induction and orientation to ensure a positive
start at their new school.
- Follow up with leads at all stages of the pipeline that have become
unresponsive to reignite their interest. Follow best practice in timing this
communication.
Manage data capture and lead management through iSAMs currently and our CRM
system when this launches.
- Ensure that all new leads are entered into iSAMs / CRM within 24 hours
during working week.
- Ensure that lead statuses, notes and personal details are kept fully up to
date at all times and after each and every communication with prospective
parents.
- Ensure the school adheres to NAE business rules in relation to data capture
and management.
- As a member of the Nord Anglia Education family of schools, joining our
team means you will be a part of networked admissions and marketing team where
ideas, learning and best practice are shared. This vibrant cross border
exchange and collaboration is encouraged and supported at every level and is
exciting to be a part of. The role offers a challenging and diverse full-time
position in a dynamic and growing school. We offer the exciting opportunity to
help showcase the stories of our students and support our community to be a fun
and inviting place for all our families.

PERSONAL SPECIFICATIONS
- Bachelor or above degree
- Minimum 2 years working in a sales or service delivery sector
- Good cross-cultural, interpersonal & communication skills and an affinity
for interacting with diverse nationalities and cultures
- Experience of having worked within a service delivery sector, education
sector experience a bonus
- Outstanding written and verbal communication skills in English
- Excellent time management skills and flexibility in dealing with
multi-functional tasks
- Experience of working with a CRM and / or IMS
- A warm, personable and curious character
- Creative and technical thinking ability
- Self-motivated, flexible and adaptable to different tasks at hand
- Proactive and able to prompt others to ensure deadlines and targets are
achieved, calm working under pressure
- High level of integrity