1 Help and support clients & company to prepare assessment delivery 2 Establish long-term relationship with customer to answer clients’ queries and solve problems pre and after assessment 3 Deal with customer complaints, continuously improve customer satisfaction in order to maintain the customer retention 4 Communicate & coordinate between assessors & clients to make sure all assessments delivered smoothly 5 Control the assessors’ logistics cost 6 Manage client overdue & help identify and control risk of client attrition 7 Sign supplementary agreement with clients for any changes and identify or generate new opportunities 8 Maintain client data SAP/PG & manage document to make sure information accuracy 9 Co work with customer service admin to jointly achieve business objectives 10 Other jobs assigned by CRM supervisor & Head of CRM
Candidate specifications
1 A university and college's degree 2 Min 2 years’ experiences in customer services field, experiences in certification industry is preferred 3 Good communication & persuasion skills 4 Be familiar with office software 5 Strong sense of responsibility & accountability 6 Patient and detail-driven 7 Quick learner with open mind 8 Able to take multitasks 9 Able to manage time well 10 Good at planning and coordinating ?11Good team playe
