Task To ensure the proper implementation of conducting service relevant Training for BMW Dealerships for different target groups and supporting BMW China Training Academy teams in optimizing training offer to suit dealer’s needs Key Responsibilities 61 Adapt / update / develop service training courses based on the training requirements and delivered training concepts to suit different target groups 61 Conduct service-related training to suit different target groups 61 Organize service training, put up the requirements the trainer needs to conduct the training, forwarding this request to training organization team and making sure, that all materials are available before the training 61 Checking all training material/ tools/ systems at the training venue to make sure they are ready and can be used 61 Conduct regular feedback sessions after each training to establish more training needs and / or optimize the trainings. Also this feedback needs to be feedback to the relevant departments 61 Take an active role in broadening the training offer of BMW China Training Academy by conducting regular analysis of training needs and passing on to responsible person / team / relevant departments 61 Lead / support special projects which are supporting BMW China Training Academy's business 61 Support company in conducting training on special occasions which are aimed at internal staff 61 Other tasks assigned by line manager Qualifications 61 University degree 61 Proficient English, German would be an advantage 61 Familiar with retail service processes, knowledge of automobile service business 61 Professional in training 61 Clear customer orientation 61 Outgoing, easy to communicate with other people 61 Familiar with all known Microsoft Office Programs 61 Representing the company 61 Willing to learn, accept feedback 61 Creative and Flexible 61 Open minded, sharing information 61 Background in service / training area, preferred in automobile industry / company training 4-6 Years 61 Experience with retail service business / training, preferred in automobile retail / wholesale service business 4-6 Years