工作职责:
1. Provide a central point of contact and work as coordinator for logistical claims (missing/wrong/damaged)
2. Conduct an expert assessment and liaise internally with different departments (QM, packaging planning, RD...) or with external parties (suppliers, logistics service providers, forwarding companies…) for imported purchased parts and in-house parts
3. Inter-divisional coordination in regards of the problem-solving processes in close cooperation with all involved departments (e.g. HQ, QM, Logistics, etc.) and external suppliers for the imported components.
4. Data input of each claim issue into the IT-System according to the standard process. Secure that all data are valid and correct. Receive and analyze claims. Place claims to internal departments or external suppliers and coordinate claim process until claims are closed.
5. Establish and maintain of communication channels to other supply chain quality management organizations at plants worldwide, especially lead plants to ensure experience exchange.
6. Methodological and process-related support along the continuous improvement activities within Parts Quality Assurance.
7. Be responsible for claim-analysis (onsite-check, unpack audit, etc.), claim placement to possible causer and closing of claims. Moreover, claim management supporter should ask for countermeasures from internal or external supplier and track for realization.
8. Verify 8D reports from suppliers.
9. Create financial report on a monthly base.
任职资格:
To ensure the quality of the logistical claim management service, experience in Supply Chain quality management over five years and know-how about automotive or industrial Supply chain quality standards is required, with fluent English in written and spoken form.