岗位职责:
As the Service Engineer, you are responsible for providing technical support to both customers and partner. You will also interface with factory team and contribute to improvement efforts and drive empowerment efforts.
Duties will include:
Provide front line (phone, e-mail, remote log in, etc…), system level, technical support including but not limited to diagnostics, solution plans, training, and customer facing communication.
Primary technical liaison between factory and field. Provide system level escalation support for a specific analytical product or group of products including but not limited to technical leadership, analysis, corrective actions, on-site execution, and effective communication to both internal team and customer.
Liaise with customers and colleagues in the site planning process prior to installation.
Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training and basic application training.
Carry out breakdown and planned preventive maintenance at customers’ sites.
Create, develop, and continuously improve the customer support & applications knowledge database.
Assist with conferences, exhibitions, and workshops as necessary.
Travel within China & occasional travel within APAC on short notice.
Other duties as assigned.
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.
Reporting
The position reports to the APAC Service Manager, who will agree expectations, offer guidance as necessary and provide framework support.
任职要求:
To carry out the duties to the level expected, the minimum competencies are:
Personal
Outgoing and good at building relationships through inspiring trust and confidence
A professional image and a very high standard of personal presentation
Self-motivation and a willingness to work with others toward a shared goal
The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
Excel at continual learning in a rapidly advancing technological area.
Qualifications
Minimum Degree in chemistry, material science, physics, electrical engineering, geoscience or a related discipline.
Skills and Experience
Capability to learn quickly and establish solid understanding in complex technical topics.
Able to independently troubleshoot and solve problems.
Demonstrated good communication skills.
Able to conduct trainings. Experience in writing documentation.
Experience in using standard tools such as oscilloscope and multimeter.
Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
Experience is using EDS, SEM and TEM will be an advantage.