Position Summary
- Responsible for installation, maintenance and repair for ZEISS products to
meet the requiements from customer
- Build good relationship with customers and provide timely response to all
requests from both internal and ex-ternal customers.
Requirements
Education
- College or above degree in industry technology relevant. Major in
mechanical and electrical is preferred
Experience
- 2 years of relevant working experience, prefer on installing,
troubleshooting industrial electronics, machines or computer systems
- Previous Coordinate Measuring Machine installation and troubleshooting
experience is preferred however not required.
- Excellent communication and customer service aptitude is required.
Other skills- Microsoft operating system knowledge is required
- Be able to function independently, be self-motivated and yet be part of a
team.
- Good command of written and spoken English
- Willingness to travel demestic and internationally.
Job Description
Main Tasks
- Work and perform in compliance with company’s regulation and request.
- Demonstrate customer service skills and knowledge with a high level of
passion and dedication.
- Demonstrate strong and efficient ability to learn a skill on Coordinate
Measuring Machines utilizing mechanical and electronic aptitude.
- Provide customer service in field such as machine installation, maintenance
activities, troubleshooting and repair, etc.
- Provides documents activities performed utilizing the required format, such
as service report, technical report, CPO report, etc.
- Develop and maintain relationship with customer to achieve the highest
possible levels of customer satisfac-tion.
- Respond to satisfaction surveys, working to resolve customer care issues.
- Provide timely response to all requests from both internal and external
customers.
- Perform necessary administrative paperwork in complete and accurate manner.
- Solutions oriented with ability to work independently in a high pressure,
fast paced and innovative environ-ment.
- Feedback in time on product quality issues on site, as well as marketing
information to the company.
- Ensure direct reports maintain company-issued test equipment and support
tools.
- Perform other related duties and responsibilities as assigned.