Mission:
Propel the growth of SMOA by responding to inquiries with accurate and well-thought-out answers, ensuring smooth daily operation of the program, supporting the faculty team’s teaching, student learning, and parent education and communication for excellent satisfaction rate.

Responsibilities:
1. Student and Parent Support (Weight: 80%)
a. Orientation and Advising: Measure effectiveness based on student feedback scores.
b. Course Selection and Communication Facilitation: Evaluate by the number of student queries successfully resolved.
c. Regular Communication and Progress Monitoring: Target a response time of within 5 minutes for parent/student inquiries.
d. Student Profile Creation, Transcript Issuing: Accuracy and timeliness of documents provided.
e. College Application Assistance: Success rate of student college admissions.
f. Net Promoter Score (NPS) Goals: Achieve a specified NPS target.

2. Faculty Support (Weight: 10%)
a. Student Records Maintenance : Accuracy and privacy compliance in record-keeping.
b. Quality of Teaching Support: Feedback from faculty on support received and timeliness of communication.

3. Student Recruitment (Weight: 10%)
a. Inquiry Response and Marketing Support : Response time to inquiries and effectiveness in supporting marketing campaigns.
b. Information Provision for Marketing: Accuracy and timeliness of information provided.
c. Student Re-enrollment: Rate of student re-enrollment for subsequent academic years.