Mission:
Propel the growth of SMOA by responding to inquiries with accurate and well-thought-out answers, ensuring smooth daily operation of the program, supporting the faculty team’s teaching, student learning, and parent education and communication for excellent satisfaction rate.

Responsibilities:
1. Student and Parent Support (Weight: 80%)
a. Course Selection and Communication Facilitation (10%): Evaluate by the number of student queries successfully resolved.
b. NPS: Orientation, Advising, Regular Communication and Progress Monitoring (25%):
1. Parent: 45 2. Student: 35

c. Student Profile Creation, Transcript Issuing (10%): Accuracy and timeliness of documents provided.
d. College Application Assistance (5%): Success rate of student college admissions.
e. Student Re-enrollment (25%):
1. Diploma track: 86% of student re-enrollment for subsequent semester.
2. Single course track: 50% of student re-enrollment for subsequent sessions.
f. Subject tutoring: English, AP Maths or AP Physics (5%)

2. Faculty Support (Weight: 10%)
a. Student Records Maintenance : Accuracy and privacy compliance in record-keeping.
b. Quality of Teaching Support: Feedback from faculty on support received and timeliness of communication.

3. Student Recruitment (Weight: 10%)
a. Inquiry Response and Marketing Support : Response time to inquiries and effectiveness in supporting marketing campaigns.
b. Information Provision for Marketing: Accuracy and timeliness of information provided.
c. Student Re-enrollment: Rate of student re-enrollment for subsequent academic years.