工作职责
61Handle enquiries and requests of on Individual Financial Products administration arising from agents
61Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills
61Provide support to management and recommend productivity/service improvements
61Ensure accuracy and compliance of all requests to be completed with good quality standards
61Support to management and recommend productivity/service improvements
61Support ad-hoc tasks to achieve desired results of business needs

任职资格
61Good communication skills in Cantonese and English, both written and spoken
613+ years of customer service experience preferred but not a must
61HKDSE/HKCEE/ diploma qualification will be required
61Preferably worked previously in a call centre/ service centre environment
61Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
61Excellent telephone manner with good interpersonal skills
61Mature and pleasant personality
61Self-motivated and able to work independently
61Excellent service attitude and able to follow through on commitments to customers
61Adherence to quality standards
61Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel