Fluent in spoken and written English and Mandarin;
Bachelor’s degree or equivalent experience;
Knowledge of ITIL Service Life Cycle Management;
Knowledge of Service Desk Ticketing system. Ie : Service Now,
Strong technical background in client side of Outlook, Active Directory, Windows Client OS, MS Office365.
Technical knowledge of networking (data, voice), server, hosting, storage, security concepts within the IT space;
Relevant knowledge of deployment and management technologies including SCCM, Microsoft Intune and JAMF.