Our Team:
The PS Generalist will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The PS Generalist will ensure that the procedures listed below and related to C2R area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties.

Main Responsibilities:
● Provide cross-sectional support to employees, managers, P&C, and PS on all Knowledge Management topics managed in the Servicenow and Workday tools.
● Queries Handling through the ticket tools used within People Services especially in ServiceNow , providing timely and high-quality response for all L1, L2, L3 queries for employees, manager, P&C and PS.
● Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation.
● Support testing of new functionality or implementations of Servicenow
● Handling Queries (tickets) from employees regarding P&C /PS topics
● Deliver high-quality standard service to internal employees & Former employees
● Article knowledge Management (Creation / Update / Translation / Feedback analysis)
● Monitor compliance with the Core Model within People Services tools and process guidelines ensuring service level agreement.
● Continually seek out ways to improve user satisfaction.
● Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation

About You
Experience:
● 1-3 years in P&C or customer service support.

Technical Skills:
● Familiarity with People Service tools (Workday, ServiceNow, QlikSense).
● Basic knowledge of HR processes and data management.

Education:
● Bachelor’s degree in a relevant field.

Languages:
● Proficiency in English (advanced level).