？ 确保好的绩效及客户满意度，及工厂FES 的展开与相关要求的实施，维护公司荣誉和形象，管理客户现场所有问题——包含安全、质量、物流、工程及人员行为。Ensure customer good performance and satisfaction ,and support plant FES development --Manage customer product line all issue ( including Quality , PC&L, PD ,OPD ,STA).
？ 负责组员反馈、顾客抱怨信息的沟通和处理，执行并跟踪相关的纠正措施和行动方案，监督班长日报表。Take leader for handle GAP member feedback issue ,define and follow up related action plan . monitor daily report.
？ 跟踪处理顾客各区域的评审信息（包括FCPA、CAL、FAI、异响和返修区），监控班长日常巡查行动，确保信息在***时间获取，并及时有效围堵和沟通，同时搜集并处理顾客不满意但并未上升到抱怨程度的信息，避免问题扩大化，杜绝客户正式抱怨 QR和停线事故的发生。Follow up customer audits information and feed back to Customer Servicer coordinator to ensure the adequate use of our products, hold customer official complain （ QR & Stop line ）.
？ 监督班长，保证日常盘点、投料准确、库存合理、领用、退货（包括日常退货和售后件领取与退货）的及时有效，以及零件状态和描述的准确。Monitor the GAP Leader ,ensure GAP Leader can return defect parts on time with clear and right description.
？ 监督班长进行员工培训\培养、岗位巡查、规范操作、交接班有效性、GAP5分钟会议的召开及绩效考勤的准确。Monitor GAP Leader implement process audit and monitor safety stock status.
？ 反馈并主导质量问题的沟通与围堵，确认改善/改进措施执行的有效性。Monitor operator on line working and stock and feed product on time ,and ensure product’s container come back on time.
？ 监督客户现场5S布局与规划，监控GAP对劳保用品、工具、器具的有效管理——特别是产品保护和问题料架\器具的标识与反馈。Manage working area’s 5S in customer side ， monitor GAP Leader can attend customer related review meeting.
？ 客户关系的正常维护和负责FES在售后的有效开展。Take leader for FES development in customer service area .
？ 以佛吉亚的道德规范和管理规范为基本商业行为准则和道德及管理指南约束自身及合作伙伴。The Code of Ethics and The Code of Management are the fundamental rules of business conduct and ethica&management guidelines applicable to all Faurecia employees and partners.



学历Minimum education level:
大学本科以上学历，机械设计相关专业Bachelor’s Degree or above, major in Mechanical Design or related field preferred.
工作经验Experience :
三年以上质量相关经历，其中一年客户服务工作经验Above 3 years work experience in quality, with 1 year in customer service.