Position Summary Help create and grow the China Operation Centre (COPC) in line with the company's strategy. Manage recruitment, training, and daily operations to consolidate tasks at COPC according to the business plan. Continuously seek ways to improve COPC's performance and productivity, ensuring smooth operations and delivering excellent services to business teams and stakeholders in Greater China Area.
Key Accountabilities 61 Plan and execute transition of agreed tasks to COPC. 61 Lead the team and meet the required service level, agreed SLAs and the associated KPIs. 61 Build a COPC governance and ensure effective implementation. 61 Manage the team to create a motivating work environment and foster teamwork. 61 Drive continual improvement program (CIP) for better operations productivity and service quality. 61 Collaborate with business stakeholders to streamline the operation processes and identify areas for improvement. 61 Regular review and define trainings needed to enhance the team’s overall business understanding and capabilities. 61 Set up a feasible team structure with clear responsibilities
Qualifications, Skills and Experience 61 A minimum of 5 years of experience in SSC in global logistics / Freight Forwarding company. 61 Strong experience in project management, focus on details and process. 61 Good command English in both writing and speaking, a clear communicator with excellent interpersonal skills. 61 Proactively analyse, identify issues and explore solution. 61 Self-motivated, ability to work with limited resources and get things done in high quality. 61 Embrace changes and drive innovation with the latest technology. 61 Ability to work in matrix organization, liaise and work across functions within the organization.
EEO Statement DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.
