Position Summary - Responsible for installation, maintenance and repair for ZEISS products to meet the requiements from customer - Build good relationship with customers and provide timely response to all requests from both internal and external customers. Requirements Education - College or above degree in industry technology relevant. Major in mechanical and electrical is preferred Experience - 2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems - Previous Coordinate Measuring Machine installation and troubleshooting experience is preferred however not required. - Excellent communication and customer service aptitude is required. Other skills - Microsoft operating system knowledge is required - Be able to function independently, be self-motivated and yet be part of a team. - Good command of written and spoken English - Willingness to travel demestic and internationally. Job Description Main Tasks - Work and perform in compliance with company’s regulation and request. - Demonstrate customer service skills and knowledge with a high level of passion and dedication. - Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude. - Provide customer service in field such as machine installation, maintenance activities, troubleshooting and repair, etc. - Provides documents activities performed utilizing the required format, such as service report, technical report, CPO report, etc. - Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction. - Respond to satisfaction surveys, working to resolve customer care issues. - Provide timely response to all requests from both internal and external customers. - Perform necessary administrative paperwork in complete and accurate manner. - Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. - Feedback in time on product quality issues on site, as well as marketing information to the company. - Ensure direct reports maintain company-issued test equipment and support tools. - Perform other related duties and responsibilities as assigned.
