Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people.
Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.
Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.

In the role of the RTR Team Lead, you will be part of the new team who builds the DBS Centre in Dalian; transitioning the existing processes into the Centre and being responsible for service delivery of your team of Analysts.


Responsibilities:
? Managing team within RTR function, reporting to RTR Senior Operations Manager
? Focusing on the complete, accurate and timely completion of accounting transactions
? Responsible for the performance and development of the team from setting objectives through mid-year and annual review
? Motivate, develop and coach team members to achieve best results
? Acting as point of contact for all process/people related escalations
? Ensuring compliance with internal guidelines and procedures developing and maintaining systems, procedures and policies
? Drive process improvement activates, conduct root cause analyses to eliminate process waste and improve the efficiency and effectiveness of RTR operations
? Create and maintain Desktop Procedures and other process related documentation
? Regular report on service delivery and handling escalations

Requirements:
? A proven experience of 5+ years in similar role in other organization.
? Fluent in English and Mandarin
? Deep knowledge and understanding of end to end RTR processes
? Comfortable with ambiguity, action oriented and able to balance varied priorities
? Strong analytical, communication, team handling and delegation skills
? Business partnering experience with a different level of stakeholders
? Transition experience including writing and updating procedures, process maps
? Commitment to service excellence, process improvements and automation
? Excellent analytical skills and attention to details
? Excellent user knowledge of Microsoft Office and Excel skills and SAP experience as a must
? Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
? Comfortable in a multi-cultural work environment and working with virtual teams.
? Working in a fast-paced team environment with high volume activities and changing priorities.
? Strong communication skills