Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people. Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth. Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.
Reporting to the Order Desk Team Lead (depending on market), the Order Desk Coordinator manages the end-to-end order flow for our customers’ orders.
Responsibilities:
61 Retail customer order management: ensure EDI integration processed or orders created manually. 61 Releasing orders for delivery in line with any allocations provided. 61 Securing booking slots and arrange deliveries on time. 61 Being the POC for Key Account team, 3PL and retailers on all order book issues 61 Retail customer credit management, pricing management, and management of related disputes/charges 61 Manage Retail order book with market & 3PL to ensure outbound capacity 61 Processing eCommerce orders in SAP, ensuring order correctness and completeness for delivery creation where not covered by the contact centre 61 Managing any direct order queries, where not covered by the Contact Centre. POC for Contact Centre on direct delivery queries. Investigation and feedback on last mile failures 61 Direct and indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed 61 Ensure Invoicing process is complete and on time and resolve related issues 61 Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B 61 Relish the opportunity to pick up new activities that fall broadly in the purpose of the role. 61 Identify problems and find solutions69 Requirements:
61 A proven experience of 1-2 years in similar role in other organization. 61 Understanding of Logistics Processes and tools 61 Fluent in Englishm and Japanese 61 3PL, Logistics and transportation SAP Systems knowledge 61 Good analytical skills and attention to details 61 Ability to process hight volumes of invoices with high accuracy. 61 Fluent in English and Japanese 61 Strong working knowledge of Microsoft Office 61 Have a ‘Can-do’ attitude, highly self-motivated and deadline driven. 61 Comfortable in a multi-cultural work environment and working with virtual teams. 61 Working in a fast-paced team environment with high volume activities and changing priorities. 61 Strong communication skills
