Our story
Strada
is a technology-enabled, people powered company committed to delivering
world-class payroll, human capital management, and financial management
solutions to organizations globally.
With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across theglobe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, andtremendous potential with a growing global organization, Strada is the perfectplace to put your passion to work.
Job Purpose:
Provide on-going payroll system technical support;
Tickets trend analysis and provide solutions.
Participate in change analysis, change solution design and execution;
Responsibilities:
Provide ongoing payroll system technical support and trouble shooting
Identify payroll system tickets category and solve them.
Assist to provide technical solution accordingly to client’s change request
Implement minor change request raised from operation team.
Lead and manage client’s expectation
Requirements:
University degree, majored in computer science or related;
Good Knowledge in Payroll areas
At least 2 full year experience in supporting SAP HR system, payroll module is plus, 3-5 years or above is preferred
Experience on China, Hong Kong, *** and Japan payroll solutions is preferred.
Knowledge of support methodologies including use of an issue tracking system
Client facing experience and client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.
Generic Skills:
Good Japanese English in both oral and written, excellent verbal and written communication skills required.
Ability to work under pressure of Strada or client time constraints;
Adapts quickly to changing needs and is flexible when priorities shift.
Self-motivated with ability to successfully work in high pressure
Ability to priorities tasks and time management skills,
Ability to handle conflicts and negotiate a mutually acceptable solution across internal teams