Job Purpose:
Provide on-going payroll system technical support;
Tickets trend analysis and provide solutions.
Participate in change analysis, change solution design and execution;


Responsibilities:
Provide ongoing payroll system technical support and trouble shooting
Identify payroll system tickets category and solve them.
Assist to provide technical solution accordingly to client’s change request
Implement minor change request raised from operation team.
Lead and manage client’s expectation

Requirements:


University degree, majored in computer science or related;
Good Knowledge in Payroll areas
At least 1 full year experience in supporting SAP HR system, payroll module is plus, 2-5 years or above is preferred
Experience on China, Hong Kong, *** and Japan payroll solutions is preferred.
Knowledge of support methodologies including use of an issue tracking system
Client facing experience and client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.
Generic Skills:
Ability to work under pressure of NGA or client time constraints;
Adapts quickly to changing needs and is flexible when priorities shift.
Self-motivated with ability to successfully work in high pressure
Ability to priorities tasks and time management skills,
Ability to handle conflicts and negotiate a mutually acceptable solution across internal teams
Good English in both read and written, excellent verbal and written communication skills required.
Japanese is preferred