Intel Dalian Memory Technology and Manufacturing (DMTM) is high-volume manufacturing memory fab in Intel China working on edge 3D NAND product. Intel and SK Hynix have an agreement for SK Hynix to acquire Intel's NAND memory and storage business. and Intel will continue to manufacture NAND wafers at the Dalian memory manufacturing until the final closing expected to occur in March 2025. Intel DMTM will continue to build on the success of our NAND technology at a greater scale, play a larger role in supporting our customers.
This position involves
* Handling inquiries, troubleshooting issues, and collaborating with cross-functional teams to ensure the smooth operation of automation processes. * Provide timely and efficient support for automation system-related inquiries, incidents, and service requests. * Troubleshoot and resolve technical issues related to automation systems, collaborating with technical teams when necessary. * Act as a central point of contact for factory operations, ensuring prompt resolution of automation-related challenges. * Monitor and analyze system alerts, taking proactive measures to prevent disruptions and enhance system performance. * Document and maintain records of automation-related incidents, solutions, and best practices. * Collaborate with automation engineers and other stakeholders to implement continuous improvements to the automation service desk processes. * Stay updated on the latest developments in automation technology and contribute to the team's knowledge base. * Ability to work in a 24/7 operational environment as part of a dedicated service desk team. This position is associated with the sale of Intel's NAND memory and storage business to SK. This transaction will enhance the resources and potential of the business' storage, and you will be joining a world-class team that will transition to lead the SSD business at SK group. We will keep you informed updates and steps related to this transaction.
Qualifications: Bachelor's Degree in Computer Science, Information Systems, Engineering, or any other related fields relevant to IT.1.Understanding of computer filed, hardware/software architecture, Network, Database etc.2.Experience in Python, C++, SQL would be a strong advantage.3.Ability to deal with ambiguity and urgency.4.Strong communication and collaboration skills.5.Customer service orientation and a proactive attitude.
