Senior - EMS (Engagement Management Services) Team in EY is responsible for providing key operational support to the Tax and Accounting practices which EY GC Tax provides to its multinational clients.


EMS offers

the ease of managing clients (also referred to as Engagements within EY) in the
following manner:

· Providing Operation management support on complex regulatory affairs across multiple jurisdiction

· Managing the end to end Engagement lifecycle management process and reporting standards

· Providing project management support and controlling the cost of managing compliance across various regions/countries

· Responsible for ensuring smooth delivery as per agreed SLA’s



Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to work together to deliver to the client expectations. A central team of EMS members work with this global network of EY professionals to ensure client’s compliance and reporting obligations across the globe are met on time. The EMS team manages the engagement together with the tax and accounting practices operating from local offices in APAC.



The opportunity

The job holder will work on several client accounts/ engagements, where they will be involved in delivering all service management aspects of multi- national engagement.



Your key responsibilities

Operational Support and Reporting:

Work closely with a Team lead to provide day to day engagement management support for client (s)
Support client teams in APAC in providing timely and accurate information of the engagement to the client headquarters
Identify and transfer potential scope of work to EMS team
Understand client requirements and ensure engagement processes meet requirements
Provide situational analysis and solutions for mitigating issues & risks in an engagement
Monitor the compliance delivery services across multiple countries and functions
Build project plan for delivery and set up engagement management tools
Review engagement deliverables and coach staff members on best practices
Identify pain areas in the processes and create enablers to overcome process issues
Monitor and control activities leading up to fulfilment of compliance and reporting obligations of the of practices across countries as per agreed SLA’s
Act as the SPOC for the respective client teams and Second level escalations point of contact
Monitor Quality of the team members aligned to ensure quality expectations are met


Project Coordination & Control:

Help the engagement team in transition of engagements to CSDC
Monitor engagement status, issues and potential
risks that can impact engagement
Work with global teams to understand the status
of the filings for client(s)
Understand processes and dependencies in
meeting obligations of the filings in countries