Candidate Requirement
61 Language: Proficient in language Japanese (Read + Write + Speak ), Japanese N1
61 English (Read + Write)
61 English (Speak) (Nice to have)
61 Education: Bachelor’s degree in IT, Computer Science, or related field (preferred).
61 Relevant certifications SC-900, AZ-900, CompTIA A+, Microsoft 365 Fundamentals. (Nice to have)

Key Responsibilities:
61 Provide 12/5 support and exceptional customer service.
61 Monitor and resolve alerts from Microsoft Teams Rooms Pro Management Portal.
61 Troubleshoot *** equipment, network connectivity, and applications.
61 Maintain system reliability and minimize downtime through proactive maintenance.
61 Communicate updates and solutions effectively in required languages.
61 Stay current with tools, updates, and best practices.

Specialized Support Areas:
61 Security & Compliance: Device compliance, Windows updates (SC-900 Certified).
61 Mobile Support: Device setup, Intune, authentication (CompTIA ITF+ Certified).
61 Network Troubleshooting: VPNs, network types (AZ-900/CompTIA Network+ Certified).
61 Messaging & Office Products: All office 365 products troubleshooting, integration (Microsoft 365 Certified).
61 OS & Hardware: Devices (Laptop, Desktop, Printer, etc.) setup and hardware issues (MD-100 Certified).
61 Conferencing & Collaboration: Microsoft Teams setup, navigation, and troubleshooting (Microsoft 365 Certified).