职位概要(Job summary):
Quasar’s Program Management Team comprising of Program managers and Program Specialists, manage and are responsible for P&L for designated Programs as well for ensuring Excellent Customer Experience. As a Program Specialist, you will work together with Program Manager to ensure a program meet Customer expectations – defined by On Time Delivery, Quality of products delivered and providing Excellent Customer Support. Program Specialists work with KAM, Quality, Manufacturing, Finance, and other functions across Quasar as well as Customer.

工作职责(Responsibilities):
1. Support Program Manager for reach P&L Targets for assigned program.
2. Maintain excellent relationship with customers by coordinating internal activities and providing timely updates.
3. Suggest and / or manage implementation of cost reduction initiatives.
4. Receive and Manage Customer POs from receiving till fulfilment.
5. Maintain accurate costing files for each program.
6. Manage changes in scope of program that will affect cost and scheduling of orders.
7. Coordinate with Finance Department on Payment issues.
8. Other tasks assigned by superior.

任职资格(Qualification) :
Educational Background and Experience
1. Bachelor and above.
2. 5 more years of experience as Program Specialist / Customer Service Specialist in Medical Device / Electronic Industry.

Skills and Competencies
1. Good Communication Skills to manage internal and external communications.
2. Knowledge of FDA regulations preferred
3. Must be results-oriented
4. Demonstrated ability to successfully support multiple programs and meet targets for P&L and Customer Satisfaction.
5. Demonstrated proficiency in Microsoft Office Tools is required.