Job Responsibilities 1. Communicate effectively with customers, suppliers, and business partners, ensuring the quality of customer experience and operations. 2. Independently manage the overall process, such as order receiving, booking process and confirmation, transportation and distribution, cargo inspection and customs declaration, shipment delivery and tracking, pre-alert and documentation requirements. 3. Complete all system entry requirements timely and accurately, such as shipment data, AR/AP checks, cost and revenue, documents sorting and filing, ensuring all tasks are completed according to client-specific and company SOPs and KPIs. 4. Strictly follow and implement company credit policy, monitor and settle outstanding accounts with customers and business partners. 5. Handle emergencies, customer complaints/claims, and promptly escalate to the direct supervisor if needed. 6. Assist business development and sales teams, such as RFQ preparation and local charge updates, to discover and develop potential customers to secure new business. 7. Actively participate in continuous improvement programs with corporate accounts. 8. Perform other tasks assigned by the direct supervisor or team leader.
Job Requirements 1. College degree or above, logistics/international trade or related major preferred. 2. Detail-oriented, good communication skills, teamwork spirit, open and clear character, able to work under pressure independently. 3. Familiar with office software; good English listening, speaking, and writing skills, able to communicate independently with overseas partners. 4. Over 3 years of international freight forwarding experience, familiar with end-to-end operation practices. 5. Strong sense of responsibility, ability to multi-task, manage time well, and finish work before deadlines. 6. Experience with Transpacific routes (USA & Canada) is a plus. 7. Experience with the CargoWise system preferred.