Project Management Assist in the development and tracking of project plans Assist in the smooth project delivery by bringing stakeholders together, coordinating meetings, tracking progress by following up on tasks assigned to various parties Together with supervisor, work closely with internal and external parties to ensure projects deliver on time and within budget Implement robust risk management. Report and escalate to management as needed Manage stakeholders expectations and enhance their satisfaction. Improve productivity through better time management. Enhance cross-team collaboration & communication, achieve high-quality deliverables. Create and maintain comprehensive project documentation Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels Perform other related duties as assigned. Operation Management Provides consistent feedback and coaching and creates assignments to ensure the professional development of junior staff Handle staff problem promptly and properly, report on results with efficient and proactive way Actively promotes adherence to established practices and standards and ensure staff compliance Ensure all works delivered are well planned and well implemented so as to meet the service objectives and business targets. Assist the team leader in designing and implementing the policies, planning and management control systems for the team to achieve the highest level of productivity, operations effectiveness, quality and customer satisfaction and therefore improve the team’s financial condition and competitive edge in the Company as well as in the industry. Assist team leader to proceed team management. Deputies immediate supervisor during his/her absent Work closely with colleagues from relevant Business units or supporting departments to identify business and service improvement opportunities. Work with other departments or counterparts to improve the cooperation and understanding among teams. Actively participate, co-ordinate and promote staff participation in company/department team building activities Maintain positive relationship with internal and external customer Financial and Non-Financial Measures: Achievement of target operational KPIs by business units – TAT, Accuracy, Productivity. Operations Efficiency Improvement Internal & External Audit Timely completion of assigned tasks Accuracy and completeness of work produced Staff engagement survey result Communication among the team on project plans/progress update Communicate with managers or above on project issues External Liaise with Stakeholders New initiative discussion with Stakeholders
