Responsibilities:
* Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
* Coordinates and develops customer relationships by handling customer inquiries on such topics as UL SPOT website, Quotation & Order creating, invoicing, etc., opening renewal projects and supporting a smooth communication between customers and UL departments.
* Transparency certificates generation.
* Collects customer information, identifies the data that will perform work, and communicates completion time commitments.
* Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project.
* Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the internal system.
* Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
* Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
* Performs other duties as required.

Qualifications:
* Bachelor degree education in English. New graduates or generally one year of customer service or sales experience,
* Demonstrated ability to respond appropriately to customer needs.
* Demonstrated ability to successfully multi-task.
* Demonstrated ability to work effectively with a diverse team.