Scope of CBEC Customer Service and Logistics
1. 3rd party management
- Safe & Operation monitor
- W&D improvement (cost & operation)
- Damage management (include damage data collection to report )
2. Customer Service
- Credit management
- Distributor relationship
- DTC CS supporting (Meta)
3. Logistic management & issue solution
-Documents collection (from E-order system, Blair, AU & Korea site) and provide to 3rd party or customer.
-Shipping documents checking and related issues resolution.
-Trade route setup & maintenance.
4. Operation and KPI management
- Sales order creation and invoicing (JM order & Meta)
-Credit for distributor
-Orders fulfill (OTIF)
-Master data maintenance
- Meta CS&L operation (work with Top Idea on: GR-GI-SO-monthly closing – operation in control tower – Return – monthly meeting)
- Response request of distributor
5. Global Logistic improvement project supporting
6. Others (HK business Supporting)