Position Overview:
The Customer Service Specialist acts as single point of contact for customers for their assigned customer portfolio, ensuring all day to day customer related activities (e.g. order handling, quotations to customer, customer data maintenance, coordination of customer requirements) are dealt with in a courteous, accurate and timely manner, adhering to current business standards. The job holder maintains and increase customer loyalty, by building relationships.

PRIMARY DUTIES:
61 For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers.
61 Handle in a professional manner all Customer interaction and coordinate the final customer response.
61 Communicate with Customers whenever there are changes that might affect their order-
61 SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc.
61 Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers.
61 Control of consignment stocks, where appropriate.
61 Completion of customer portals, where appropriate.
61 Build and/or improve on lasting relationship with customers through knowledgeable communication.
61 Exercise ownership in performance of duties. Seek problem resolutions using appropriate resources in a timely manner while minimizing cost impact to company.
61 Seek to understand and include customer requirements in all operational plans and activities.
61 Provide effective follow up and feedback to ensure customer requirements are being met.
61 Ensure customer and community service standards are considered in all operational activities.
61 Document and initiate dispute resolution process as appropriate to ensure customer satisfaction. Engage sales or customer service management for assistance.
61 Monitor and enforce material allocations with customer while maintaining positive customer relations.
61 Coached and trained, by Customer Service Supervisor and/or senior colleagues, to effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and cost.
. Register customer complaint timely in system and follow with responsible problem owner to investigate and get the root cause & corrective and preventive actions
. Periodically review inventory for customer special stock program, work with customer and internal team to maintain a reasonable inventory level.

MINIMUM REQUIREMENTS
61 2+ Years’ Experience
61 College degree or above
61 Workable in English
61 More than 2 years experience in Customer Service, Logistics or Supply Chain
. Good knowledge of Supply Chain operational procedure and function
. Good knowledge of International Trade and Shipping

GENERAL REQUIREMENTS
61 Strong computer competency with high MS Office suite proficiency
61 Customer orientation and ability to adapt/respond to different types of characters
61 Excellent communication and presentation skills
61 Ability to multi-task, prioritize, and manage time effectively meet customer demands and deadlines
61 Strong problem-solving skills
. Strong service mindset and good team player