SENIOR EXECUTIVE, OCEAN FREIGHT
Job Description
- Ensure smooth performance daily processing of import, export and billing transactions. Manage customers’ queries.
- Ensure customers’ bookings, queries, complaints are addressed in a timely manner with appropriate solutions.
- Build and maintain relationships with customers to fulfil requirements and upkeep customers’ KPIs.
- Escalate unresolved issues that require managerial attention.
- Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.
- Responsible for day-to-day processing such as permit declaration, arranging for collection, survey and delivery based on customer’s request.
- Support productivity enhancements for Ocean Freight Operations.
- Actively engages in freight system digitalization initiatives throughout the network.
- Ensure all shipping processes have timely closure i.e. from receiving of request, invoicing, etc.
- Ensure all freight cost, details and processes are kept up to date in Cargowise.
- Ensure all freight documents, including billing invoice and pre-alert, reaches the customer in a timely manner.
- Ensure monthly performance reports such as transit time, urgent shipment and damage report are generated.
- Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to.
- Coach and guide junior team members to ensure alignment and development
- Observe and abide by the TVS-QIMM-01.6 Roles, Responsibilities and Authorities outline in the QEHS Manual.
Job Requirements
- Bachelor degree or above majored in Logistics, Supply Chain Management or equivalent.
- 5-8 years' working experience in International Freight Forwarding industry and experience on handling HK shipments is an advantage.
- Good knowledge of Import & Export Document Administration. -Working knowledge of International Trade Legislation Compliance.
- Good Customer Management. Strong knowledge of Freight Management Systems including Cargowise, local customs & trade portals.
- Strong Service Orientation, Good Change Management, Good Digital Literacy and Analytical Skills.
- Good Attitude & Initiative, Strong Problem Solving, Good Communication.
- Good working relationships with customers, shipping lines & agents.