Roles and Responsibilities: Quality Assurance 61 Assist the development and implementation of quality assurance programs to ensure operations and services are up-to-standard 61 Review various processes, procedure manuals and complaints to identify potential risk exposures and process improvement areas, and recommend changes and enhancement in processes when necessary 61 Assist to monitor the implementation of action items 61 Participate in process improvement projects/tasks to improve operation efficiency and effectiveness and provide recommendations to support business goals 61 Liaise with various stakeholders such as internal parties and auditors to maintain effective communication Corporate Solutions (CS) Broker on-boarding Routine Operations 61 Review the completed due diligence questionnaire from Brokers 61 Background checks e.g. name screening and IA license checking 61 Annual review for existing CS Brokers 61 Register Broker profile and grant License Codes to Brokers in system 61 Suspend / Terminate Broker Licenses 61 Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements. Operation Management 61 Assist Team Leader to lead an operational team and ensure the agreed service standard are met. 61 Drive, lead and cultivate a service culture environment so that staff is internalized for their values to customers, department and the Company, and they are always automatically driven to achieve various targets and objectives. 61 Work with other departments or counterparts to improve the cooperation and understanding among teams. 61 Work closely with colleagues from relevant business units or supporting departments to identify business and service improvement opportunities. 61 Coordinate routine operational meeting and maintain sound relationship with customers. 61 Provides consistent feedback and coaching to enhance staff performance; 61 Selects talented people who are likely to succeed in the company culture; creates an atmosphere where staff is motivated to learn and grow 61 Provides feedback and coaching and creates assignments to ensure the professional development of staff 61 Appropriately delegate responsibilities and takes to subordinates Financial and Non-Financial Measures: 61 Customer-centric Products Services (TAT, Quality..etc) 61 Efficiency and effectiveness 61 Accuracy, timeliness and completeness of work produced 61 A good team player with the ability to work under pressure 61 Adhere to work procedures and Company standards 61 Staff engagement survey result Communication Requirements Internal External Internal 61 Communicate with internal departments whenever necessary and Daily engagement with joint departments on functional priorities 61 Regular performance review with subordinates 61 Periodic discussions/ meetings with the customers on operations issues External 61 Communicate with Brokers whenever necessary with regards to registration and licensing issues Minimum Job Requirements: Education & Experience 61 College graduated or above 61 3-5 years working experience 61 Minimum 1 year working experience in financial institution, 2 years and above of audit, compliance governance experience, relevant experience in agency/Broker registration / contracting area, and administrative support to agency/Broker channel is preferable Language Skill 61 English & Cantonese Certifications/licenses 61 Industry certifications and practitioners’ licenses Special skills 61 Proficient in MS Office 61 Demonstrated understanding of the due diligence process, showcasing expertise in analysis and documentation in order to identify risks and make recommendations. 61 Strong attention to detail to maintain high standards in due diligence activities. 61 Good communication skills. 61 Ability to work accurately and to precise detail, good organizational skills and ability to prioritize workloads. 61 Proactive approach to multiple tasks, commitment to meeting deadlines, and a focus on achieving quality outcomes. 61 Good command of written English & Chinese.
