Roles and Responsibilities： As a member of IT team, this position will be responsible for working with local business team and providing IT related solution/service to the management of day-to-day operation. The ideal candidate possesses excellent skills for business communicating, implementing solutions, managing project, troubleshooting/isolating problems and determining, as well as a desire to provide high quality customer support to each of our employees. -- Work closely with business to achieve business goal -- Receive and deliver IT related solution to local business -- Be the bridge between local business team and HQ IT team -- Execute the IT policy, and ensure the responsible site compliance with the process -- Execute the information security policy, and co-work with central security team -- Handle budget and ensure cost effectiveness -- Demonstrate proficiency with Windows desktop OS and the troubleshooting of end-user issues -- Take ownership of company-wide helpdesk ticketing solution -- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware -- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN and other networking issues -- Manage users and permissions across both internal and cloud services (Active Directory, Sharepoint) -- Manage purchasing, inventory and installation of IT related devices and peripherals -- Administer telephone systems -- Manage company mobile device account and support mobile users Knowledge required： -- At least 5 years of experience providing desktop support in an enterprise environment -- Detail oriented and with excellent English verbal and written communication skills -- Focus on time management and organization skills while multi-tasking -- Ability to demonstrate consistent follow-through on assigned tasks and projects -- A desire to interact with end-users on a daily basis as the frontline of the IT dept -- Familiarity with wire/wireless network, physical/virtual server, storage technologies, solution and devices. 其他说明： 该岗位前期在上海工厂培训，预计2024年第四季度回到合肥工厂，培训期享受公司派遣补贴。
