Job Descriptions:
1. Customer line tours and customer websites monitoring. Review the line reject in red bin of customer assembly line and provide support to customer if there is any voice out from customer.
2. Identify possible cause of customer complaint, alert to internal team and request analysis report then feedback to customer to close the issue.
3. Supplier process review if there is any complaint related to raw material.
4. Establish the relationship with contact window and customer assembly operators.
5. Quality representatives management.
6. Containment taken in customer side and ECI 3rd party warehouse.
7. Root cause verification.
8. Closely communication with customer till issue close.

Job Requirements:
1. Be familiar with quality tools to solve an issue.
2. Be familiar with harness crimping / assembly process.
3. Have independent ability to identify responsibility party and dig out the preliminary root cause.
4. Problem Solving techniques (Such as Dorian Shainin, 8D’s,5 Why’s,Ishikawa).
5. Good communication skills to customer and internal teams.
6. Working in English & oral English will have priority.
7. Basic Core Tools ( ***, APQP, PPAP, PFMEA, DFMEA,SPC,MSA), etc.
8. Quick response with more passions.
9. Strong teamwork spirit.
10. Can work stably under big pressure.
11. Quality Systems (ISO9001:2015,IATF16949:2016).
12. Can accept 2-3 domestic business trips per month.