Duties
? Fully responsible for the daily management of IT technical architecture and hardware operations and maintenance for the new factory in Indonesia, promoting the establishment of relevant information technology standards and systems.
? Responsible for the daily communication, coordination, liaising, and follow-up of customer-related resources.
? Ensure the stable operation of the equipment for 7 days a week, 24 hours a day in the customer center server room.(including installation, optimal configuration and maintenance management of server, switch, firewall, route, wired/wireless network.)
? Responsible for the implementation and execution of IT projects related to this department.
? Responsible for the training and evaluation of IT personnel in the factory.
? Responsible for matters related to Customer factory audit.
? Provide constructive suggestions of IT infrastructure upgrades and renovations according to the actual situation of the customer.
? Cooperate with the sales to complete pre-sales support tasks.
? Perform tasks assigned by leadership.
? Responsible for system project implementation management, working collaboratively with technical lead, project manager and business users during the phases of requirement, design, and development to ensure quality of deliverables and service.
? Performing system design, analysis (including customization, interfaces, functions, and reporting), development testing, user training and new features release.
? Provide support and problem resolution; collaborate with other teams to create quicker issue resolution to achieve high customer satisfaction.
? Answer escalation questions and provide consulting service for internal colleagues where appropriate.
Requirements:
? College degree or above, major in Computer Science, Electronic Information,or related fields are preferred.
? 5 years or more of work experience in IT management.
? Have participated in enterprise informatization management and construction, a profound understanding of enterprise information operation and management.
? Familiar with the configuration and application of mainstream brands sever, virtual machine, storage device, firewall, route, L3 switch and UPS.
? skilled at coordinating relationships among various levels, departments, and aspects within the company, as well as the relationship between the company and its partners.
? Possess a high level of responsibility, excellent organizational, coordination, and communication skills, as well as good written and verbal communication abilities.
? High level of work enthusiasm, good sense of service, and a strong team spirit.
? Experience in new factory construction and old factory renovation projects is a plus factor but not requisite.
? At least 3 years IT working (system implementation and maintenance) related experience in a Manufacturing Industry.
? ERP or Dynamics ERP implementation experience is a plus factor but not requisite.
? Microsoft Dynamics ERP Certifications is preferable.
? Good knowledge in MS-Windows, programming, MS-Office
? Ability to manage projects under time pressure.
? A commitment to quality and thorough approach to work.
? Strong communication / problem solving skill.
? Team player who can also perform independently.
? Flexible attitude, ability to perform under pressure.
? Self-motivated, strong problem solving and analytical skills.
? Good command in spoken and written English and Mandarin
? Stationed at Indonesia (Ngwai)