Responsibilities:
61 Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
61 Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application (including Lab workstations)
61 Perform smart hands and eyes for Infrastructure such Servers, Storage, Tape Media, Network & Voice, Cabling etc.
61 Remote support (L2) across the region
61 Regional coordination with third party suppliers
61 Able to travel to neighboring cities
61 Install, upgrade, support and troubleshoot for printer, computer hardware, and any other authorized peripheral equipment.
61 Performs hardware break fix on computers. Laptops, printers, and other authorized peripheral equipment.
61 Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
61 Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration and hardware installations
61 Maintenance of IT assets and keep proper documentation.
61 Coordinate with vendors for external support and repair
61 Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools
61 Meets established Service Level Agreements (SLAs) guidelines
Requirement
61 Diploma or Degree in IT / IS discipline or equivalent
61 Fluent English speaking
61 At least two years’ experience in end user support
61 Very good support knowledge in Microsoft Operation System
61 Very good support knowledge in MS Windows OS and Office suite of product
61 Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems.
61 Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets.
61 Process oriented
61 Able to perform in fast moving and demanding environment
61 Able to multitasked
61 Team player who is self-motivated, self-disciplined and initiative
工作内容：作为一线桌面运维工程师，主要负责安装、升级、支持Windows操作系统和应用程序(如Microsoft office、Adobe和任何其他授权桌面应用程序)并排除故障。
负责相关IT办公设备的技术支持（包括投影仪、打印机等）
保持一流的客户服务水平，确保及时、高效和专业地回应所有客户和解决问题。
任职要求：
1、全日制大专以上学历，2年以上工作终端用户支持经验；
2、熟悉微软Windows操作系统和Office系列产品，具备IT基础设施(network，VPN，服务器等)的基础知识；
3、具备良好的责任心、服务意识、沟通能力和团队合作精神；
4、英语良好，适应外企工作氛围；
【公司简介】
DXC Technology（NYSE:DXC）是全球独立端到端IT服务公司。DXC Technology由惠普公司（HP）的企业服务事业部和美国CSC软件公司合并成立，在70个国家/地区拥有近6000家企业和公共事业客户及130,000员工。
DXC大中华区总部位于北京，全国共8个全球交付中心，约3000名本地员工，分布在北京.上海.大连.武汉.青岛.西安等城市，服务于1000多家中国企业客户，是***获得CMMI5认证的中国企业。
【DXC 地位和成就】
· 2022年全球财富500强位列207位
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· CRN 2021解决方案提供商500强位列第四