1, Customer complaint handling including 0km, warranty and any other complaint from customer. Quick response on customer protection action and in-plant containment measures. 2, Responsible for 8D time plan and final report submission to customer. 3, Support 8D process, including customer complaint information collection and distribution to related dept. monitoring and proceeding Web8D activities. 4, Responsible for warranty cost reduction, including review the warranty claims regularly, monitor the warranty claim trend in terms of customer, product, claim months, cost and take actions to reduce the warranty cost. 5, Responsible for warranty data base set-up and field parts analysis procedure. 6, Responsible for unreasonable warranty cost counterclaim to customer, negotiation with customer. 7, Responsible for filed parts preliminary analysis, and allocating improvement tasks based on analysis result. 8, Maintain the relationship with customer and improve customer satisfaction.
Requirements: 1. Minimum 3 years of Auto industry experience of customer quality experience, especially domestic OEMs. 2. Familiar with Quality 5 tools, has necessary digital capabilities to manage own area of responsibility efficiently. 3. Focuses on solutions not problems, proactively looks for alternative ways to overcome obstacles. 4. Familiar with customer complaint handling process, quality mindset. Understands others’ information needs and communicates proficiently with diverse target groups. 5. English can be working language.
