Daily order processing and collaborate with other functions to support sales and customers
Outbound logistics arrangement and ensure to achieve KPI of OTIFWAC.
Handle customer complaints
Maintain customer info
Arrange sample orders

(1) Be responsible for whole order process from receiving new order approval till invoicing. Include but not limited to: enter order in a timely and accurate manner, check stock availability, check credit status, transport arrangement and tracking, billing, etc.
(2) Strictly follow the internal allocation policy and communicate stock available status with customers timely.
(3) Review open orders daily, timely update order status and dates, close coordination with P&O, sales, and other related functions to ensure timely customer order fulfillment.
(4) Handle customer complaint, follow up the order based on the instruction from SHE.
(5) Maintain customer info in SAP and LIMS.
(6) Document filing for data sharing and audit checking, including contract approval, order confirmation etc.
(7) Provide back up for other CSR and ensure business continuousity.
(8) Contribute ideas to improve working efficiency, customer satisfaction and control cost in daily operation.
(9) Support sales managers on the payment collection and risk sales application.
(10) Sample order creation and tracing.


工作内容：
日常订单处理，并与其他职能部门合作，为销售和客户提供支持
- 安排出货物流，确保实现 OTIFWAC 的 KPI。
- 处理客户投诉
- 维护客户信息
- 安排样品订单

(1) 负责从接收新订单审批到开具发票的整个订单流程。包括但不限于：及时准确地输入订单、检查库存可用性、检查信用状况、运输安排和跟踪、开票等。
(2) 严格遵守内部分配政策，及时与客户沟通库存情况。
(3) 每天审核未结订单，及时更新订单状态和日期，与 P&O、销售及其他相关职能部门密切协调，确保客户订单及时履行。
(4) 处理客户投诉，根据 SHE 的指示跟进订单。
(5) 在 SAP 和 LIMS 系统中维护客户信息。
(6) 为数据共享和审计检查进行文件归档，包括合同审批、订单确认等。
(7) 为其他 CSR 提供支持，确保业务连续性。
(8) 为提高工作效率、客户满意度和控制日常运营成本献计献策。
(9) 支持销售经理的收款和风险销售申请。
(10) 创建和跟踪样品订单。


Qualifications:

College degree or above
> 3 years of work experience in Customer Service, Supply Chain or relevant field.
Strong passion, customer focus and ability to handle conflicts.
Open-mined, adaptable, multi-tasking, prioritization capabilities and detail-oriented.
Good at office skills and rich operation skills in ERP/SAP.
Good organization and communication skills.
Excellent service mindset, taking initiative and good at team spirit.
Ablity to work independently and be self-motivated.
Good in written and oral English.
Be famililar with export business, especially for L/C.

大专及以上学历。
3 年以上客户服务、供应链或相关领域的工作经验。具有强烈的热情、以客户为中心和处理冲突的能力。
思维开阔，适应能力强，能处理多项任务，有优先排序能力，注重细节。
擅长办公技能和丰富的 ERP/SAP 操作技能。
良好的组织和沟通能力。
优秀的服务意识、主动性和团队精神。
具有独立工作和自我激励的能力。
良好的英语书面和口头表达能力。
熟悉出口业务，尤其是信用证业务。。

职位福利：六险二金、年底双薪、绩效奖金、免费班车、高温补贴、节日福利、生日福利。