Job description:

1.Assist buyer to check the PI & PO.
2.Confirm the status of production and update everyday until it is finished as client required.
3.Track orders to ensure timely deliveries.
4.Maintain order records/data and deliver in the CRM system.
5.After the assortment confirmed by the client, let QC arrange inspection.
6.Make prepayment , send consignee and notify, including loading requirement to the packer.
7.Choose the satisfying vessel to make sure it can arrive at destination as client expected.
8.Confirm with the client about the draft docs received from the packer who will proceed with original one after our permission.
9.Check container status often input in system and inform the sales to let client pay balance in time to avoid extra demur rage.
10.Prepare shipping documents (like invoices, purchase orders and bills of lading).
11.Arrange balance（尾款） and push the packer to do telex release or send original docs to our company in time.
12.Trouble shoots shipping issues and customer complaints that arise and work to solve them.
13.Complying with company policies, procedures, and regulatory standards.
14.Push sales to ask the client to do the prepayment before production (Futures) or after quality confirmed (goods in stock).
15.Push sales to ask the client to pay the balance after original docs received or before the container’s arrival.
16. Other tasks assigned by leader.

Required skills/experience:

Bachelor's degree in Business Administration, Economics or related fields.
1.Minimum 2-5 years of admin or clerk experience preferably in related business field.
2.Proficiency in MS Office (especially Excel, PowerPoint, and Access) and experience with any ERP/CRM.
3.Flexibility to work well in a dynamic, sometimes stressful and demanding team environment.
4.Ability to analyze and evaluate data, work with facts.

Exemplary customer care skills：

1.Good negotiation, communication (oral and written), analytical and problem solving skills.
2.Detail-oriented and financially literate.
Using logic and reasoning to identify a problem and find solution, only based on facts.
Strong time management skills,fast consuming business.