Key Responsibilities
?？Resolve escalated customer concerns and complaints by creating positive experiences;
?？Utilize strong communication skills to connect with customers and negotiate when necessary;
?？Consistently follow up with customers until their concerns are fully resolved;
?？Identify operational issues and cooperate with other teams/departments to improve ctrip products and services;
?？Enhance the ctrip brand through social media and reputation platforms (Facebook, Twitter) ;
?？Assist with any ad hoc projects and tasks from the Customer Success Manager.
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Requirements
?？Highly proficient in both verbal and written English. Native speakers preferred;
?？Have a passion for helping and supporting others; you gain a sense of fulfilment from saving someone’s day;
?？Able to work under tight deadlines and pressure, both independently and with others;
?？Able to work during weekends and public holidays.