Position: Seafreight Customer Service
Location: Ningbo
Key Activities/Accountabilities:
Receive booking from suppliers/shippers/sales etc.;
Confirm booking with overseas agents/colleagues;
Creat booking information in system;
Issue cargo delivery notice to shipper;
Prepare special request pre-alert to overseas customer directly;
Necessary Technical
Good knowledge of computer systems,both customer service and operation
Knowledge of customs tariffs and the customers organisation and operations
Good communication skills both to co-workers and customers,etc.
Efficient use of time
Knowledge of service levels expected by clients
Fluent in local language,as well as English (read,spoken and written),and other language helpful in daily business