FUNCTIONAL RESPONSIBILITY
61 Lead and motivate team members to ensure timely, friendly and excellent Customer Service
带领和激励团队成员为客户提供高效优质服务

61 Responsible for all daily Operations of team members and ensure compliance within Area guidelines, current procedures and Company’s policies.
确保操作团队遵循公司区域指导方针，操作流程和政策

61 Work out,review, update and cross-check SOP(s)
SOP的制定，检查，更新及定期交互检查

61 Distribute instructions and ensure team members to follow up and operate in line.
颁布操作指令并落实，确保团队成员按要求完成工作

61 Incident management – handle Customers’ complaints, claims follow up and coordinate with departments concerned on related issues.
事故管理 – 处理客户投诉，并做好跟进工作直至解决；如涉及到部门间的也需做好沟通工作

61 Monitor team members’ performance and workload and provide assistance or trainning where and when necessary.
监督团队成员的表现和工作量情况；必要时可辅助团队成员完成当前工作，并进行相关培训

61 Back up for other team members when necessary.
做好与其他团队成员间的替班工作

61 To take up additional tasks as assigned.
完成领导交予的其他任务

PERSONAL CAPABILITIES & EDUCATION
61 More than 5-year related experiences, strong leadership background is preferred.
至少五年相关工作经验，有管理工作背景优先

61 Fluently read, speak and write English (CET 6 or above).
流利地读，说，写英语（英语6级或以上）

61 Good communication skills and able to work in a team.
良好的沟通技巧及团队合作精神

61 Reliable, Well organized, Honest, Team-player
诚实可靠，有组织能力和团队精神

61 Good people management skill
良好的团队管理能力

61 Bachelor Degree or above
本科学历及以上