职位描述 : 1. Purpose (or Mission) of the Job (Role): Ensure Customer Delight. And to build deep & long lasting relationships with them, which will help to increase our business.
2. Responsibilities: - Be familiar with the products of the company – Fabrics and accurately quote the sales price based on the profit margins set by the company. - To reply within 24 hours to customer inquiries, to resolve their issues, and to actively communicate with them. - Timely and efficient completion of all development and other related work, development cost control. - To check prices with the more than 1 supplier. Ideally make a price comparison (from 2-3 suppliers). - To handover correctly to bulk team - Update product details in ERP - Prepare collections & send the same to the buyer every season. - Offer options to buyer (which are cheaper or better or more efficient). - To add new suppliers where needed.
3. Desired results / outcomes: 1. To be clear on the technical specifications of every new fabric development and ensure the product is created correctly in ERP. To ensure all POs are issued from ERP & the suppliers pay us back the development cost when the orders come in. 2. Handovers to be done within 24 hours of receipt of an order, complete & detailed. To maintain details records (on ERP & physically), so as to ensure that all data, filing & samples are accessible to anyone at anytime. 3. Ensure Customer Delight by - turning around developments quickly meeting industry & company standards - At the same time, ensure 75% of developments to be approved in the 1st submit, and balance in the 2nd. - Replying & updating buyers within 24 hours 4. New sample collection to be prepared and sent to all brands every 6 months. 5. To quote prices as per the margins required by the company, and where we have an issue, to negotiate with buyer & supplier to achieve the same. If still have an issue, take approval from the manager, but do not let the customer go elsewhere. 6. To try & reduce costs by at least 5%, and to continuously evaluate existing suppliers, while at the same time sourcing new suppliers.
Requirements 1. Fabric Technical expertise – minimum 5-year work experience in Fabric development or sourcing. 2. English – Able to understand and respond emails. Can communicate verbally (do not need expertise in verbal English) 3. Education in Textile – preferred but not a prerequisite.