Job description:

- Maintain the relationship with the major group customers, improve customer satisfaction, find new service routes for development among existing customers, and ensure the GP growth of the department
- Being the main contact window for major group customers, coordinate their shipment plan taking in consideration their production and/or distribution needs, actively cooperate with other departments, acting as interface function, ensuring safe, accurate and smooth handling through the whole transportation chain.
- Deal with customer complaints, put forward solutions to problems and suggestions for improvement, provide operations and team supervisors with all the support to improve customer satisfaction
- Regularly arrange visit to key customer offices and plants
- Manage customer credit facilities, payment terms and receivables
- Develop new business opportunities among existing key customers and restore relationship with customers
-Provide customer service support to operation department
-Assist operation department to regularly arrange customer visit
-Assist operation department to deal with service issues





Requirements:

-Familiar with sea freight and airfreight operation process

-Knowledge of CargoWice, CargoSoft operations software would constitute an advantage

-More than 2 year experience in customer service

-Capability to work independently

-Good command of English