Receptionist / Administrator (Native English Speaker) 接待员/管理员（优先考虑英语为母语者、留学生或有海外留学经历的候选人）
Expat Dental Clinic in Jingan looking for a receptionist with excellent English and outgoing personality. 知名国际牙科诊所，工作地址位于静安。现诚招英语流利、热情开朗的高级前台接待专员。
- Must be positive, organized, responsible, proficient with computers and be able to multi-task. - 候选人必须积极主动、有条理、有责任心、精通计算机并能处理多项工作。 - Please send resume and salary expectations. - 请发送简历和期望薪资。 Additional terms and benefits to be further discussed. 其他条件和福利欢迎面试详谈。
POSITION SUMMARY: Perform a variety of reception, secretarial, insurance, and data entry duties for patients and strives to provide patients a stress-free, comfortable, warm and friendly environment. Answer telephones, schedule appointments, handle patient finance, maintain patient records, and coordinate patient flow. Promotes a safe, pleasant, and harmonious environment for staff, doctor, and patient. 职位概述：履行各类与患者相关的前台、文秘、保险和数据录入等职责，努力为患者提供没有压力、舒适、温馨及友好的环境。接听电话、安排预约、处理患者的财务和保险账单、维护患者记录，并协调各类与患者相关的流程。促进员工、医生和患者之间的安全、愉快、和谐的就诊环境。
DUTIES: 职责： Greet patients on the telephone and in person. 热情地接听电话和接待前来就诊的患者。
Hand off patient to the nurses/doctors in a caring manner. 礼貌周到地将患者交接给护士/医生
Respond to patient questions, concerns & complains about dental/ortho treatment in person and via email 回应患者关于牙科/正畸治疗方面的问题、担忧和投诉（包括面对面、电话、微信和电子邮件等形式）
Schedule and confirm patient appointments and recalls 安排、确认患者的预约和复诊时间
Build value for the practice & the doctors & for the appointment 为诊所、医生和预约构建富有价值的沟通联系工作
Maintain an on-time schedule with little or no cancellations 确保准时，尽可能减少或实现完全没有取消预约的情况
Set up new patient charts 为新患者建立档案。
Check treatment cards and confirm that all appropriate information is included 检查治疗卡，并确认其包含所有适当的信息
Review charges with patient and collect payments effectively 与患者核对费用并如数收取款项
Input patient data and charges into computer 将患者数据和费用输入电脑
End of day / End of month balancing 完成日终/月底结算
Create customized treatment plans for dental patients for insurance approval & follow up 为牙科患者创建定制化的治疗计划，获得保险批准并跟进相关事项
Fill out insurance claims for patients 填写患者的保险理赔信息
Follow through on overdue patient accounts 跟进逾期客户的账目情况
Assist in controlling inventory of front desk supplies (eg, business cards, brochures, consent forms, etc) 协助管理前台供应品的库存（例如名片、宣传册、同意书等）。
Complete other tasks assigned by office manager and company management. 完成办公室经理及公司管理层安排的其他工作
COMPETENCIES 能力 Exceptional human relations skills. 出色的人际关系技巧。
Ability to maintain outgoing, friendly attitude with patients and staff even under pressure 即使在面对压力的情况下，也能保持热情、友好的态度，为患者提供优质的服务，和其他员工通力合作。
Ability to work with interruptions and to manage multiple priorities 对工作中可能出现的中断/干扰的情况，具有良好的应对能力，同时具备管理多个优先事项地能力。
Excellent attention to details. 出色的关注细节的能力。
Demonstrates strong common sense and personal initiative. 具有很好的常识和个人积极主动性强。
Ability to follow up on tasks with little or no supervision needed. 可以在几乎没有监督的情况下自觉跟进任务。
Ability to speak, understand, and write fluent English & Mandarin 英语和普通话口语流利，并有很好的理解和书写能力。
Ability to learn basic knowledge in dental/orthodontic treatments & processes 积极学习牙科/正畸治疗和流程的基本知识。
Knowledge of correct grammar, spelling, and punctuation. 掌握正确的语法、拼写和标点符号知识。
Knowledge of organizational filing procedures and systems. 掌握公司的文件程序和系统知识。
Ability to write legibility and work with numbers 具备清晰地书写和处理数字的能力。
Ability to meet deadlines 按时完成任务。
Ability to work unsupervised。 无需监管，积极主动完成各项工作。
About PureSmile
PureSmile provides exemplary dental care and treatment in a comfortable and friendly environment. Combining the highest level of clinical training with the most advanced dental and orthodontic technology, we are committed to distinctive dentistry for you and your family.
We keep up to date with recent technological advances and pride ourselves in employing the latest techniques. Only the best commercially-available dental technologies are used for your family’s dental care. Our doctors offer a full range of services including: braces, Invisalign03, crowns, veneers, periodontic treatment, teeth whitening, dental implants and sedation.
We measure ourselves against the world’s best clinics in New York, London and Los Angeles and bring these standards to Shanghai. Most of our doctors are trained in the United States and are fully accredited by the American Dental Association. We fully believe that we have some of the best orthodontists and dentists in Shanghai.You can see some of their fantastic results on our testimonials page. And feel free to contact us if you have any questions.
